🔄 Refund & Return Policy – BADON'S INFINITY

Thank you for shopping at BADON'S INFINITY

We aim to ensure that you are fully satisfied with your purchase.
Please read our Refund & Return Policy carefully.

1. Eligibility for Returns

You can request a return if:

• The product is damaged or defective

• You received the wrong item

• The item does not match the description

To be eligible:

• Items must be unused

• Items must be in original packaging

• Return request must be made within [X days] of delivery

(You can tell me how many days you want — e.g., 3, 7, 14 days.)

2. Non-Returnable Items

Some items cannot be returned or refunded:

• Personal care items (e.g., cosmetics, skincare)

• Intimate or hygiene products

• Digital products

• Discounted or sale items

• Perishable goods (if applicable)

3. Return Process

To start a return:

1. Contact our support team

2. Provide order number, phone number, and pictures/videos of the issue

3. Wait for approval

4. Return the product through our designated courier service

Returns sent without approval may be rejected.

4. Refund Process

After receiving and inspecting the returned item:

• If approved → Refund will be issued

• Refund method:

  • Mobile Banking (bKash/Nagad/Rocket)

  • Store Credit

  • Bank Transfer

• Refund may take 3–7 business days depending on the payment method

5. Exchange Policy

If the item is available, you may request an exchange instead of a refund.
Exchange is only possible for eligible items.

6. Order Cancellation

You may cancel your order:

• Before shipping → Full refund

• After shipping → Cancellation is not possible

• Refusing to accept the parcel may lead to extra delivery charges

7. Shipping Costs

• If the product is faulty or wrong → ANP Shop covers return shipping

• If the return is due to personal reasons → Customer pays return shipping

8. Contact Information

For return or refund requests:

BADON'S INFINITY

📧 Email:info@badonsinfinity.shop